My mom has long been clueless and resistant about anything tech related. Years back I switched her laptop to Linux because I was so sick of all the stupid crap with malware on windows. We used to have to Fix her computer one or more times a month. With Linux, that went to zero, and the only issue was setting up the software to download images from her camera (this was about 2010). These days she has a Chromebook and is constantly convinced it’s “screwed up”.
That’s what I do not understand. She does use home telephones the same way, on speaker, but with those she comprehends it’s not always in speaker mode and if not, to hold it up to her ear.