The article you linked seems to disagree with your point:

I’m not saying the Magic Mouse couldn’t be improved, or that should Apple ever release a third version, the charging solution shouldn’t be better.

Am I the only one who can’t think of a time DNS has caused a production outage on a platform I worked on?

Lots of other problems over the years, but never DNS.

Assuming these are messages from the businesses customers, in what world would it be sane NOT to listen and respond to your customers?