I’m not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that’s one store I can’t go to anymore… 🤷‍♂️

Still have yet to hear back from the bank on their process, but they say they’ll “temporarily credit the balance” while they “investigate”.

If my Bank decides to screw with me, the next update is probably gonna be in “c/ActuallyInfuriating” (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same “completed investigation… unable to provide refund or replacement” bullshit.

They didn’t even give me a chance to send the video evidence. The rep on the phone said they would “contact me there are any updates or request further information”, but didn’t tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called “investigation” is that, BestBuy just deferred it to Doordash, and they must’ve looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor’s door btw), not that the driver didn’t just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don’t take this seriously at all. They would’ve just said the video was blurry and deny refund.

Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don’t like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives…

  • TauZero@mander.xyzEnglish
    2·
    22 hours ago

    I agree that OP is in the best position to report the crime to the police - they are closest to the police station, they have video evidence, they literally know who the thief is - but it should not be their responsibility! OP has done nothing wrong and there are no measures they could have taken to prevent this crime (other than not shopping online at all). If OP gets a police report, OP is taking up the task of being the victim, and then BestBuy has no legal obligation to refund them at all, other than out of the kindness of their heart. Rather, BestBuy is the victim in this crime, same as if the item was stolen off the shelf at their warehouse and scanner records forged. It is their responsibility to file a police report, if they want the numbers in their system to add up. Only then could they ask OP to kindly provide the video evidence to help them out, and they’d be lucky if OP would give it to them, having no obligation to do so.